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Add CeaTso request failed troubleshooting tip for V3 docs - #4989

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Add CeaTso request failed troubleshooting tip for V3 docs#4989
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Adds a troubleshooting section for the CeaTso request failed HTTP 500
error encountered when using Zowe CLI or Zowe Explorer.

Closes #2665

…-off-by:- tusharnbiswas07@gmail.com

Added troubleshooting information for CeaTso request failure with HTTP 500 error, including symptoms and solutions.

Signed-off-by: Tushar Biswas <tusharnbiswas07@gmail.com>
Copilot AI review requested due to automatic review settings April 18, 2026 16:02
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Pull request overview

Adds documentation to help troubleshoot the “CeaTso request failed” HTTP 500 error (commonly seen via Zowe CLI / Zowe Explorer when accessing USS files or data sets), including immediate and permanent remediation steps.

Changes:

  • Adds a new troubleshooting ISSUE section for “CeaTso request failed with HTTP 500 error”
  • Documents steps to inspect IPC resources (ipcs -x) and mitigate via recycling ZWESLSTC and a zowe.yaml setting

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Comment on lines +15 to +19
## ISSUE: CeaTso request failed with HTTP 500 error

**Symptom**

When you use Zowe CLI or Zowe Explorer to access USS files or data sets, you receive the following error:

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This new section uses a different heading level/style than the rest of the page ("## ISSUE" vs existing "### ISSUE"), and the bold labels are missing the trailing colons ("Symptom"/"Solution" vs "Symptom:"/"Solution:"). For consistency (and to avoid TOC/structure oddities), align the heading level and label punctuation with the other ISSUE sections in this file.

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Comment on lines +33 to +37
1. Run the following command to check IPC resource usage:

```
ipcs -x
```

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The fenced code block for ipcs -x is not indented under list item 1, so many Markdown renderers will break the numbered list (the code block becomes outside the list, and numbering/indentation can reset). Indent the opening/closing ``` fence (and its contents) so it is clearly part of item 1.

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Comment on lines +45 to +49
```yaml
zowe:
environments:
ZWE_PRIVATE_CLEANUP_IPC_MQ: true
```

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The zowe.yaml snippet is also fenced at column 0 while it’s introduced as part of list item 3, which can break list rendering. Additionally, the YAML example includes extra leading indentation before the top-level zowe: key, which makes copy/paste into a YAML file more error-prone. Indent the fence under the list item and format the YAML with zowe: starting at column 0 (with consistent 2-space indentation beneath).

Suggested change
```yaml
zowe:
environments:
ZWE_PRIVATE_CLEANUP_IPC_MQ: true
```
```yaml
zowe:
environments:
ZWE_PRIVATE_CLEANUP_IPC_MQ: true

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@TusharB-07 Add the required labels. Check docs-site labels to see the labels that are available for use.

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[Troubleshooting tip] - CeaTSORequest failed from z/OSMF Jobs REST API

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