Possible to have custom fields (configured to be optional/mandatory) when opening a ticket?
It doesn't have to be recorded in separate fields of a table, but more like a "guided" way for customers to provide information, instead of having just 1 textbox where they are likely to miss and omit certain key information.
Possible to have custom fields (configured to be optional/mandatory) when opening a ticket?
It doesn't have to be recorded in separate fields of a table, but more like a "guided" way for customers to provide information, instead of having just 1 textbox where they are likely to miss and omit certain key information.