Consider these types of sorting:
- AUTO mode
Automatic ranking of ticket lists (“auto mode”)
Requested ordering (conceptual):
- Enterprise customers first (define what “Enterprise” means in data model).
- Then Urgent / highest severity (align with existing severity levels in §2).
- Then boost tickets from requesters who are likely in working hours or “online” using user location/timezone (define data source and privacy implications).
- Default modes (as it's currently)
Sort asc/desc by Modified/Activated
Consider these types of sorting:
Automatic ranking of ticket lists (“auto mode”)
Requested ordering (conceptual):
Sort asc/desc by Modified/Activated