💬 ResolveX — AI-Powered Support Chat System

ResolveX is an intelligent, modular, and scalable support system that blends human agents and AI capabilities. Built for seamless customer support, it provides real-time chat functionality, role-based access control, and a customizable workflow for customers, agents, and managers.

🚀 Features

• 🧠 AI-Powered Chatbot Integration
  Integrated with LLM-based AI to assist customers with common queries, reducing human workload.

• 🔐 Role-Based Login System
  Separate dashboards and functionalities for:

  • Customers – Raise support requests and chat.
  • Agents – Respond to assigned tickets and manage conversations.
  • Managers – View all tickets, assign agents, and oversee performance.

• 📁 Case Management System
  Ticket lifecycle management with statuses like Open, In Progress, Resolved, and Closed.

• 📨 Live Chat Interface
  Real-time messaging with human agents and AI, built using modern web technologies.

• 🛠️ Tech Stack

  • Backend: Flask, Flask-Login, SQLAlchemy
  • Frontend: HTML, CSS (custom or Bootstrap), JavaScript
  • Database: MySQL / SQLite
  • AI Integration: Google Gemini API
  • Authentication: Secure session-based login