Support Ticket Classification

This project builds a machine learning model to automatically classify customer support tickets.

Objective

Predict the type of support ticket using text descriptions.

Dataset

Customer Support Ticket Dataset (Kaggle)

Technologies Used

Python
Scikit-learn
TF-IDF Vectorization
Logistic Regression

Evaluation Metrics

Accuracy
Precision
Recall
F1 Score

Visualization

Confusion Matrix

Result

The model successfully classifies support tickets based on their descriptions.