Help Desk

This project is developed using JSP and Oracle DB. Users can register a complaint and admin gives priority to each complaint then assign it to a technician. The technician resolves the assigned complaint. Also, this project has a FAQ for site-related quarry and Knowledge Base for common complaint.

Requirements

• Java
• Oracle
• Apache Tomcat

Data Flow Diagram

Screenshots

Login Page

Dashboard

Admin can view list of users

Assigning compaints to technician

Single Complaint Details

Knowledge Base

Single Article of Knowledge Base

FAQ Page

Feedback

Contribution Guildlines

• Raise an issue for enhancement, new feature, bug report etc.
• Folk this repository
• Create new branch in your folked repository
• Do changes in that new branch
• Raise a pull request to master branch. Do mention the respective issue in the pull request.

License

This project is licensed under the MIT License