From eba8bfa25c03d55bc2453ffc1873f3e3ba261bf3 Mon Sep 17 00:00:00 2001
From: Florian Mounier <paradoxxx.zero@gmail.com>
Date: Thu, 20 Mar 2025 12:37:06 +0100
Subject: [PATCH 01/14] [ADD] support

---
 support/__init__.py                    |   1 +
 support/__manifest__.py                |  20 ++++++++
 support/data/cross_connect_server.xml  |  16 ++++++
 support/data/ir_actions_server.xml     |  18 +++++++
 support/models/__init__.py             |   2 +
 support/models/cross_connect_server.py |  66 +++++++++++++++++++++++++
 support/models/ir_actions.py           |  20 ++++++++
 support/pyproject.toml                 |   3 ++
 support/security/res_groups.xml        |  21 ++++++++
 support/static/img/icon.png            | Bin 0 -> 33727 bytes
 10 files changed, 167 insertions(+)
 create mode 100644 support/__init__.py
 create mode 100644 support/__manifest__.py
 create mode 100644 support/data/cross_connect_server.xml
 create mode 100644 support/data/ir_actions_server.xml
 create mode 100644 support/models/__init__.py
 create mode 100644 support/models/cross_connect_server.py
 create mode 100644 support/models/ir_actions.py
 create mode 100644 support/pyproject.toml
 create mode 100644 support/security/res_groups.xml
 create mode 100644 support/static/img/icon.png

diff --git a/support/__init__.py b/support/__init__.py
new file mode 100644
index 00000000..0650744f
--- /dev/null
+++ b/support/__init__.py
@@ -0,0 +1 @@
+from . import models
diff --git a/support/__manifest__.py b/support/__manifest__.py
new file mode 100644
index 00000000..19150a3e
--- /dev/null
+++ b/support/__manifest__.py
@@ -0,0 +1,20 @@
+# Copyright 2025 Akretion (http://www.akretion.com).
+# @author Florian Mounier <florian.mounier@akretion.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Support",
+    "summary": "Provide Akretion cross connect support integration",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "author": "Akretion",
+    "website": "https://github.com/akretion/support",
+    "depends": [
+        "cross_connect_client",
+    ],
+    "data": [
+        "data/cross_connect_server.xml",
+        "data/ir_actions_server.xml",
+        "security/res_groups.xml",
+    ],
+}
diff --git a/support/data/cross_connect_server.xml b/support/data/cross_connect_server.xml
new file mode 100644
index 00000000..93d47548
--- /dev/null
+++ b/support/data/cross_connect_server.xml
@@ -0,0 +1,16 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!--
+  Copyright 2025 Akretion (http://www.akretion.com).
+  @author Florian Mounier <florian.mounier@akretion.com>
+  License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+-->
+<odoo>
+
+  <record id="akretion_erp" model="cross.connect.server">
+    <field name="name">Support</field>
+    <field name="server_url">https://erp-fr.akretion.com/api-support</field>
+    <field name="api_key">Paste remote api key here</field>
+    <field name="web_icon_data" type="base64" file="support/static/img/icon.png" />
+  </record>
+
+</odoo>
diff --git a/support/data/ir_actions_server.xml b/support/data/ir_actions_server.xml
new file mode 100644
index 00000000..92131be0
--- /dev/null
+++ b/support/data/ir_actions_server.xml
@@ -0,0 +1,18 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!--
+  Copyright 2025 Akretion (http://www.akretion.com).
+  @author Florian Mounier <florian.mounier@akretion.com>
+  License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+-->
+<odoo>
+
+  <record id="cross_connect_support" model="ir.actions.server">
+    <field name="name">Créer un ticket support</field>
+    <field name="model_id" ref="cross_connect_client.model_cross_connect_server" />
+    <field name="state">code</field>
+    <field
+      name="code"
+    >action = model.redirect_to_support()</field>
+  </record>
+
+</odoo>
diff --git a/support/models/__init__.py b/support/models/__init__.py
new file mode 100644
index 00000000..8fa8191b
--- /dev/null
+++ b/support/models/__init__.py
@@ -0,0 +1,2 @@
+from . import ir_actions
+from . import cross_connect_server
diff --git a/support/models/cross_connect_server.py b/support/models/cross_connect_server.py
new file mode 100644
index 00000000..c35df3e7
--- /dev/null
+++ b/support/models/cross_connect_server.py
@@ -0,0 +1,66 @@
+# Copyright 2025 Akretion (http://www.akretion.com).
+# @author Florian Mounier <florian.mounier@akretion.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+
+from odoo import api, models
+from urllib.parse import urlencode
+
+
+class CrossConnectServer(models.Model):
+    _inherit = "cross.connect.server"
+
+    @api.model
+    def redirect_to_support(self):
+        """Redirect to the support page"""
+        server = self.env.ref("support.akretion_erp")
+        url = f"/cross_connect_server/{server.id}"
+        params = {
+            "origin_db": self.env.cr.dbname,
+        }
+        res_model = self.env.context.get("active_model")
+        res_id = self.env.context.get("active_id")
+        params["origin_url"] = (
+            self.env["ir.config_parameter"].sudo().get_param("web.base.url") or ""
+        )
+        if res_model and res_id:
+            record = self.env[res_model].browse(res_id)
+            params["origin_name"] = record.name_get()[0][1]
+
+            url_params = {
+                "view_type": "form",
+                "model": res_model,
+                "id": res_id,
+                "active_id": res_id,
+                "cids": ",".join(str(x) for x in self.env.companies.ids),
+            }
+
+            action = self.env.context.get("params", {}).get("action")
+            if not action:
+                action = self.env["ir.actions.act_window"].search(
+                    [("res_model", "=", res_model), ("view_mode", "ilike", "form")],
+                    limit=1,
+                )
+                if action:
+                    action = action.id
+            if action:
+                url_params["action"] = action
+
+            params["origin_url"] += f"/web#{urlencode(url_params)}"
+
+        redirect_params = {
+            "action": "project_customer_access.action_view_all_task",
+            "view_type": "form",
+            **{
+                f"project.task_default_{field}": value
+                for field, value in params.items()
+            },
+        }
+
+        final_params = {"redirect_url": f"/web#{urlencode(redirect_params)}"}
+        url += "?" + urlencode(final_params)
+        return {
+            "type": "ir.actions.act_url",
+            "url": url,
+            "target": "self",
+        }
diff --git a/support/models/ir_actions.py b/support/models/ir_actions.py
new file mode 100644
index 00000000..a60e1469
--- /dev/null
+++ b/support/models/ir_actions.py
@@ -0,0 +1,20 @@
+# Copyright 2025 Akretion (http://www.akretion.com).
+# @author Florian Mounier <florian.mounier@akretion.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from odoo import api, models
+
+
+class IrActions(models.Model):
+    _inherit = "ir.actions.actions"
+
+    @api.model
+    def get_bindings(self, model_name):
+        """Add support action to every model"""
+        res = super().get_bindings(model_name)
+        if self.env.user.has_group("support.akretion_erp_group_customer"):
+            action_id = "support.cross_connect_support"
+            if action_id not in [act.get("xml_id") for act in res["action"]]:
+                res["action"].append(self._for_xml_id(action_id))
+
+        return res
diff --git a/support/pyproject.toml b/support/pyproject.toml
new file mode 100644
index 00000000..4231d0cc
--- /dev/null
+++ b/support/pyproject.toml
@@ -0,0 +1,3 @@
+[build-system]
+requires = ["whool"]
+build-backend = "whool.buildapi"
diff --git a/support/security/res_groups.xml b/support/security/res_groups.xml
new file mode 100644
index 00000000..13ab91a0
--- /dev/null
+++ b/support/security/res_groups.xml
@@ -0,0 +1,21 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!--
+  Copyright 2025 Akretion (http://www.akretion.com).
+  @author Florian Mounier <florian.mounier@akretion.com>
+  License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+-->
+<odoo>
+
+  <record id="akretion_erp_group_customer" model="res.groups">
+    <field name="name">Support: Support User</field>
+    <field name="cross_connect_server_id" ref="akretion_erp" />
+    <field name="cross_connect_server_group_id" eval="194" />
+  </record>
+  <record id="akretion_erp_group_manager" model="res.groups">
+    <field name="name">Support: Support Manager</field>
+    <field name="cross_connect_server_id" ref="akretion_erp" />
+    <field name="cross_connect_server_group_id" eval="195" />
+    <field name="implied_ids" eval="[(4, ref('akretion_erp_group_customer'))]" />
+  </record>
+
+</odoo>
diff --git a/support/static/img/icon.png b/support/static/img/icon.png
new file mode 100644
index 0000000000000000000000000000000000000000..b2fb4aea3348b5bc68aa3d0d1271f6fa509bb248
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literal 0
HcmV?d00001


From f12bd44e844d00e03da9dc339e6a8ee053b2b311 Mon Sep 17 00:00:00 2001
From: Florian Mounier <paradoxxx.zero@gmail.com>
Date: Tue, 1 Apr 2025 12:14:07 +0200
Subject: [PATCH 02/14] [IMP] support: Custom redirection for akretion members

---
 support/models/cross_connect_server.py | 20 +++++++++++++++++---
 1 file changed, 17 insertions(+), 3 deletions(-)

diff --git a/support/models/cross_connect_server.py b/support/models/cross_connect_server.py
index c35df3e7..79486b83 100644
--- a/support/models/cross_connect_server.py
+++ b/support/models/cross_connect_server.py
@@ -1,10 +1,12 @@
 # Copyright 2025 Akretion (http://www.akretion.com).
 # @author Florian Mounier <florian.mounier@akretion.com>
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
-
+import re
 
 from odoo import api, models
-from urllib.parse import urlencode
+from urllib.parse import urlencode, urlparse
+
+AKRETION_EMAILS_RE = re.compile(r"^(.*@akretion\.com(\.br)?)$")
 
 
 class CrossConnectServer(models.Model):
@@ -59,8 +61,20 @@ def redirect_to_support(self):
 
         final_params = {"redirect_url": f"/web#{urlencode(redirect_params)}"}
         url += "?" + urlencode(final_params)
+
+        # Akretion users specific case
+        if self.env.user.email and AKRETION_EMAILS_RE.match(self.env.user.email):
+            redirect_params["action"] = (
+                "custom_akretion_project.action_view_all_task_real"
+            )
+            server_url = urlparse(server.server_url)
+            server_url = server_url._replace(
+                path="/web",
+                fragment=urlencode(redirect_params),
+            )
+            url = server_url.geturl()
         return {
             "type": "ir.actions.act_url",
             "url": url,
-            "target": "self",
+            "target": "new",
         }

From 366e9fc8dee7395fa82c82fc15afef1f464494e8 Mon Sep 17 00:00:00 2001
From: Florian Mounier <paradoxxx.zero@gmail.com>
Date: Wed, 2 Apr 2025 09:44:32 +0200
Subject: [PATCH 03/14] [IMP] support: Add remote budget group

---
 support/security/res_groups.xml | 6 ++++++
 1 file changed, 6 insertions(+)

diff --git a/support/security/res_groups.xml b/support/security/res_groups.xml
index 13ab91a0..36486e21 100644
--- a/support/security/res_groups.xml
+++ b/support/security/res_groups.xml
@@ -17,5 +17,11 @@
     <field name="cross_connect_server_group_id" eval="195" />
     <field name="implied_ids" eval="[(4, ref('akretion_erp_group_customer'))]" />
   </record>
+  <record id="akretion_erp_group_budget" model="res.groups">
+    <field name="name">Support: Support Budget Access</field>
+    <field name="cross_connect_server_id" ref="akretion_erp" />
+    <field name="cross_connect_server_group_id" eval="198" />
+    <field name="implied_ids" eval="[(4, ref('akretion_erp_group_customer'))]" />
+  </record>
 
 </odoo>

From c8fe190054c1acaab4e0fea0446161acf912d181 Mon Sep 17 00:00:00 2001
From: Bonnerue <thomas.bonnerue@akretion.com>
Date: Tue, 1 Apr 2025 07:59:13 +0200
Subject: [PATCH 04/14] [FIX] ir_actions, in get_binding : res do not have
 always 'action'

---
 support/models/ir_actions.py | 7 +++++--
 1 file changed, 5 insertions(+), 2 deletions(-)

diff --git a/support/models/ir_actions.py b/support/models/ir_actions.py
index a60e1469..07af48b0 100644
--- a/support/models/ir_actions.py
+++ b/support/models/ir_actions.py
@@ -14,7 +14,10 @@ def get_bindings(self, model_name):
         res = super().get_bindings(model_name)
         if self.env.user.has_group("support.akretion_erp_group_customer"):
             action_id = "support.cross_connect_support"
-            if action_id not in [act.get("xml_id") for act in res["action"]]:
-                res["action"].append(self._for_xml_id(action_id))
+            if "action" in res:
+                if action_id not in [act.get("xml_id") for act in res["action"]]:
+                    res["action"].append(self._for_xml_id(action_id))
+            else:
+                res["action"] = [self._for_xml_id(action_id)]
 
         return res

From 96e2fceba4b4e3c3393258deeab340d35d79b49c Mon Sep 17 00:00:00 2001
From: Florian da Costa <florian.dacosta@akretion.com>
Date: Thu, 3 Apr 2025 19:59:47 +0200
Subject: [PATCH 05/14] [IMP] Display create support task menu for users having
 any support cross connect server group

---
 support/models/ir_actions.py | 4 +++-
 1 file changed, 3 insertions(+), 1 deletion(-)

diff --git a/support/models/ir_actions.py b/support/models/ir_actions.py
index 07af48b0..28748d5e 100644
--- a/support/models/ir_actions.py
+++ b/support/models/ir_actions.py
@@ -12,7 +12,9 @@ class IrActions(models.Model):
     def get_bindings(self, model_name):
         """Add support action to every model"""
         res = super().get_bindings(model_name)
-        if self.env.user.has_group("support.akretion_erp_group_customer"):
+        support_server = self.env.ref("support.akretion_erp", raise_if_not_found=False) or self.env["cross.connect.server"]
+        support_groups = self.env.user.groups_id & support_server.group_ids
+        if support_groups:
             action_id = "support.cross_connect_support"
             if "action" in res:
                 if action_id not in [act.get("xml_id") for act in res["action"]]:

From 98f2501e9f33712190b2a6d23b95bdcc57cb1ba3 Mon Sep 17 00:00:00 2001
From: Florian da Costa <florian.dacosta@akretion.com>
Date: Thu, 3 Apr 2025 12:03:30 +0200
Subject: [PATCH 06/14] [IMP] Extract support_akretion from support module to
 make it generic

---
 support/__manifest__.py                |  3 +--
 support/data/cross_connect_server.xml  |  4 ++--
 support/models/cross_connect_server.py |  2 +-
 support/models/ir_actions.py           |  2 +-
 support/security/res_groups.xml        | 27 --------------------------
 5 files changed, 5 insertions(+), 33 deletions(-)
 delete mode 100644 support/security/res_groups.xml

diff --git a/support/__manifest__.py b/support/__manifest__.py
index 19150a3e..188b867d 100644
--- a/support/__manifest__.py
+++ b/support/__manifest__.py
@@ -4,7 +4,7 @@
 
 {
     "name": "Support",
-    "summary": "Provide Akretion cross connect support integration",
+    "summary": "Provide cross connect support integration",
     "version": "16.0.1.0.0",
     "license": "AGPL-3",
     "author": "Akretion",
@@ -15,6 +15,5 @@
     "data": [
         "data/cross_connect_server.xml",
         "data/ir_actions_server.xml",
-        "security/res_groups.xml",
     ],
 }
diff --git a/support/data/cross_connect_server.xml b/support/data/cross_connect_server.xml
index 93d47548..fec9a26b 100644
--- a/support/data/cross_connect_server.xml
+++ b/support/data/cross_connect_server.xml
@@ -6,9 +6,9 @@
 -->
 <odoo>
 
-  <record id="akretion_erp" model="cross.connect.server">
+  <record id="support_server" model="cross.connect.server">
     <field name="name">Support</field>
-    <field name="server_url">https://erp-fr.akretion.com/api-support</field>
+    <field name="server_url">your-server-url/api-support</field>
     <field name="api_key">Paste remote api key here</field>
     <field name="web_icon_data" type="base64" file="support/static/img/icon.png" />
   </record>
diff --git a/support/models/cross_connect_server.py b/support/models/cross_connect_server.py
index 79486b83..9207686c 100644
--- a/support/models/cross_connect_server.py
+++ b/support/models/cross_connect_server.py
@@ -15,7 +15,7 @@ class CrossConnectServer(models.Model):
     @api.model
     def redirect_to_support(self):
         """Redirect to the support page"""
-        server = self.env.ref("support.akretion_erp")
+        server = self.env.ref("support.support_server")
         url = f"/cross_connect_server/{server.id}"
         params = {
             "origin_db": self.env.cr.dbname,
diff --git a/support/models/ir_actions.py b/support/models/ir_actions.py
index 28748d5e..6d26baf7 100644
--- a/support/models/ir_actions.py
+++ b/support/models/ir_actions.py
@@ -12,7 +12,7 @@ class IrActions(models.Model):
     def get_bindings(self, model_name):
         """Add support action to every model"""
         res = super().get_bindings(model_name)
-        support_server = self.env.ref("support.akretion_erp", raise_if_not_found=False) or self.env["cross.connect.server"]
+        support_server = self.env.ref("support.support_server", raise_if_not_found=False) or self.env["cross.connect.server"]
         support_groups = self.env.user.groups_id & support_server.group_ids
         if support_groups:
             action_id = "support.cross_connect_support"
diff --git a/support/security/res_groups.xml b/support/security/res_groups.xml
deleted file mode 100644
index 36486e21..00000000
--- a/support/security/res_groups.xml
+++ /dev/null
@@ -1,27 +0,0 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<!--
-  Copyright 2025 Akretion (http://www.akretion.com).
-  @author Florian Mounier <florian.mounier@akretion.com>
-  License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
--->
-<odoo>
-
-  <record id="akretion_erp_group_customer" model="res.groups">
-    <field name="name">Support: Support User</field>
-    <field name="cross_connect_server_id" ref="akretion_erp" />
-    <field name="cross_connect_server_group_id" eval="194" />
-  </record>
-  <record id="akretion_erp_group_manager" model="res.groups">
-    <field name="name">Support: Support Manager</field>
-    <field name="cross_connect_server_id" ref="akretion_erp" />
-    <field name="cross_connect_server_group_id" eval="195" />
-    <field name="implied_ids" eval="[(4, ref('akretion_erp_group_customer'))]" />
-  </record>
-  <record id="akretion_erp_group_budget" model="res.groups">
-    <field name="name">Support: Support Budget Access</field>
-    <field name="cross_connect_server_id" ref="akretion_erp" />
-    <field name="cross_connect_server_group_id" eval="198" />
-    <field name="implied_ids" eval="[(4, ref('akretion_erp_group_customer'))]" />
-  </record>
-
-</odoo>

From 08effe5778cb01e96ce135813de55025e86140c5 Mon Sep 17 00:00:00 2001
From: Florian da Costa <florian.dacosta@akretion.com>
Date: Thu, 3 Apr 2025 23:59:42 +0200
Subject: [PATCH 07/14] [FIX] rights when creating external task + remove
 custom task akretion action

---
 support/data/cross_connect_server.xml  | 2 +-
 support/data/ir_actions_server.xml     | 1 +
 support/models/cross_connect_server.py | 5 ++++-
 support/models/ir_actions.py           | 2 +-
 4 files changed, 7 insertions(+), 3 deletions(-)

diff --git a/support/data/cross_connect_server.xml b/support/data/cross_connect_server.xml
index fec9a26b..c7c22a63 100644
--- a/support/data/cross_connect_server.xml
+++ b/support/data/cross_connect_server.xml
@@ -4,7 +4,7 @@
   @author Florian Mounier <florian.mounier@akretion.com>
   License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 -->
-<odoo>
+<odoo noupdate="1">
 
   <record id="support_server" model="cross.connect.server">
     <field name="name">Support</field>
diff --git a/support/data/ir_actions_server.xml b/support/data/ir_actions_server.xml
index 92131be0..fd124efb 100644
--- a/support/data/ir_actions_server.xml
+++ b/support/data/ir_actions_server.xml
@@ -9,6 +9,7 @@
   <record id="cross_connect_support" model="ir.actions.server">
     <field name="name">Créer un ticket support</field>
     <field name="model_id" ref="cross_connect_client.model_cross_connect_server" />
+    <field name="groups_id" eval="[(4, ref('base.group_user'))]" />
     <field name="state">code</field>
     <field
       name="code"
diff --git a/support/models/cross_connect_server.py b/support/models/cross_connect_server.py
index 9207686c..9f21bc7c 100644
--- a/support/models/cross_connect_server.py
+++ b/support/models/cross_connect_server.py
@@ -15,6 +15,9 @@ class CrossConnectServer(models.Model):
     @api.model
     def redirect_to_support(self):
         """Redirect to the support page"""
+        # Any user with low rights may have the right to create tickets but can't
+        # read cross.connect.server.
+        self = self.sudo()
         server = self.env.ref("support.support_server")
         url = f"/cross_connect_server/{server.id}"
         params = {
@@ -65,7 +68,7 @@ def redirect_to_support(self):
         # Akretion users specific case
         if self.env.user.email and AKRETION_EMAILS_RE.match(self.env.user.email):
             redirect_params["action"] = (
-                "custom_akretion_project.action_view_all_task_real"
+                "project.action_view_task"
             )
             server_url = urlparse(server.server_url)
             server_url = server_url._replace(
diff --git a/support/models/ir_actions.py b/support/models/ir_actions.py
index 6d26baf7..e1947411 100644
--- a/support/models/ir_actions.py
+++ b/support/models/ir_actions.py
@@ -12,7 +12,7 @@ class IrActions(models.Model):
     def get_bindings(self, model_name):
         """Add support action to every model"""
         res = super().get_bindings(model_name)
-        support_server = self.env.ref("support.support_server", raise_if_not_found=False) or self.env["cross.connect.server"]
+        support_server = self.sudo().env.ref("support.support_server", raise_if_not_found=False) or self.env["cross.connect.server"].sudo()
         support_groups = self.env.user.groups_id & support_server.group_ids
         if support_groups:
             action_id = "support.cross_connect_support"

From ab959d073fc6319eb219f435094b994d1a9dab87 Mon Sep 17 00:00:00 2001
From: Florian da Costa <florian.dacosta@akretion.com>
Date: Fri, 23 May 2025 17:20:03 +0200
Subject: [PATCH 08/14] Apply pre-commit stuff

---
 support/data/cross_connect_server.xml  | 16 +++++++---------
 support/data/ir_actions_server.xml     | 20 ++++++++------------
 support/models/cross_connect_server.py |  6 ++----
 support/models/ir_actions.py           |  5 ++++-
 4 files changed, 21 insertions(+), 26 deletions(-)

diff --git a/support/data/cross_connect_server.xml b/support/data/cross_connect_server.xml
index c7c22a63..e6779243 100644
--- a/support/data/cross_connect_server.xml
+++ b/support/data/cross_connect_server.xml
@@ -1,16 +1,14 @@
-<?xml version="1.0" encoding="UTF-8"?>
+<?xml version="1.0" encoding="UTF-8" ?>
 <!--
   Copyright 2025 Akretion (http://www.akretion.com).
   @author Florian Mounier <florian.mounier@akretion.com>
   License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 -->
 <odoo noupdate="1">
-
-  <record id="support_server" model="cross.connect.server">
-    <field name="name">Support</field>
-    <field name="server_url">your-server-url/api-support</field>
-    <field name="api_key">Paste remote api key here</field>
-    <field name="web_icon_data" type="base64" file="support/static/img/icon.png" />
-  </record>
-
+    <record id="support_server" model="cross.connect.server">
+        <field name="name">Support</field>
+        <field name="server_url">your-server-url/api-support</field>
+        <field name="api_key">Paste remote api key here</field>
+        <field name="web_icon_data" type="base64" file="support/static/img/icon.png" />
+    </record>
 </odoo>
diff --git a/support/data/ir_actions_server.xml b/support/data/ir_actions_server.xml
index fd124efb..a75863a3 100644
--- a/support/data/ir_actions_server.xml
+++ b/support/data/ir_actions_server.xml
@@ -1,19 +1,15 @@
-<?xml version="1.0" encoding="UTF-8"?>
+<?xml version="1.0" encoding="UTF-8" ?>
 <!--
   Copyright 2025 Akretion (http://www.akretion.com).
   @author Florian Mounier <florian.mounier@akretion.com>
   License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 -->
 <odoo>
-
-  <record id="cross_connect_support" model="ir.actions.server">
-    <field name="name">Créer un ticket support</field>
-    <field name="model_id" ref="cross_connect_client.model_cross_connect_server" />
-    <field name="groups_id" eval="[(4, ref('base.group_user'))]" />
-    <field name="state">code</field>
-    <field
-      name="code"
-    >action = model.redirect_to_support()</field>
-  </record>
-
+    <record id="cross_connect_support" model="ir.actions.server">
+        <field name="name">Créer un ticket support</field>
+        <field name="model_id" ref="cross_connect_client.model_cross_connect_server" />
+        <field name="groups_id" eval="[(4, ref('base.group_user'))]" />
+        <field name="state">code</field>
+        <field name="code">action = model.redirect_to_support()</field>
+    </record>
 </odoo>
diff --git a/support/models/cross_connect_server.py b/support/models/cross_connect_server.py
index 9f21bc7c..b88b82d7 100644
--- a/support/models/cross_connect_server.py
+++ b/support/models/cross_connect_server.py
@@ -2,9 +2,9 @@
 # @author Florian Mounier <florian.mounier@akretion.com>
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 import re
+from urllib.parse import urlencode, urlparse
 
 from odoo import api, models
-from urllib.parse import urlencode, urlparse
 
 AKRETION_EMAILS_RE = re.compile(r"^(.*@akretion\.com(\.br)?)$")
 
@@ -67,9 +67,7 @@ def redirect_to_support(self):
 
         # Akretion users specific case
         if self.env.user.email and AKRETION_EMAILS_RE.match(self.env.user.email):
-            redirect_params["action"] = (
-                "project.action_view_task"
-            )
+            redirect_params["action"] = "project.action_view_task"
             server_url = urlparse(server.server_url)
             server_url = server_url._replace(
                 path="/web",
diff --git a/support/models/ir_actions.py b/support/models/ir_actions.py
index e1947411..d394b0b4 100644
--- a/support/models/ir_actions.py
+++ b/support/models/ir_actions.py
@@ -12,7 +12,10 @@ class IrActions(models.Model):
     def get_bindings(self, model_name):
         """Add support action to every model"""
         res = super().get_bindings(model_name)
-        support_server = self.sudo().env.ref("support.support_server", raise_if_not_found=False) or self.env["cross.connect.server"].sudo()
+        support_server = (
+            self.sudo().env.ref("support.support_server", raise_if_not_found=False)
+            or self.env["cross.connect.server"].sudo()
+        )
         support_groups = self.env.user.groups_id & support_server.group_ids
         if support_groups:
             action_id = "support.cross_connect_support"

From b766073a8e069642c06d8284de41673e3872e632 Mon Sep 17 00:00:00 2001
From: Florian da Costa <florian.dacosta@akretion.com>
Date: Fri, 23 May 2025 17:23:01 +0200
Subject: [PATCH 09/14] [MIG] migrate support to v18

---
 support/README.rst                    |  55 ++++
 support/__manifest__.py               |   2 +-
 support/readme/DESCRIPTION.md         |   1 +
 support/static/description/index.html | 409 ++++++++++++++++++++++++++
 4 files changed, 466 insertions(+), 1 deletion(-)
 create mode 100644 support/README.rst
 create mode 100644 support/readme/DESCRIPTION.md
 create mode 100644 support/static/description/index.html

diff --git a/support/README.rst b/support/README.rst
new file mode 100644
index 00000000..5d8ebc6e
--- /dev/null
+++ b/support/README.rst
@@ -0,0 +1,55 @@
+=======
+Support
+=======
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:855fe761de693eead0e3c0b2089a90e99dc1deda377363bb8cc8daddb76f2668
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-Akretion%2Fsupport-lightgray.png?logo=github
+    :target: https://github.com/Akretion/support/tree/18.0/support
+    :alt: Akretion/support
+
+|badge1| |badge2| |badge3|
+
+Create Task from client Odoo from any menu
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/Akretion/support/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/Akretion/support/issues/new?body=module:%20support%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Akretion
+
+Maintainers
+-----------
+
+This module is part of the `Akretion/support <https://github.com/Akretion/support/tree/18.0/support>`_ project on GitHub.
+
+You are welcome to contribute.
diff --git a/support/__manifest__.py b/support/__manifest__.py
index 188b867d..e4942e3a 100644
--- a/support/__manifest__.py
+++ b/support/__manifest__.py
@@ -5,7 +5,7 @@
 {
     "name": "Support",
     "summary": "Provide cross connect support integration",
-    "version": "16.0.1.0.0",
+    "version": "18.0.1.0.0",
     "license": "AGPL-3",
     "author": "Akretion",
     "website": "https://github.com/akretion/support",
diff --git a/support/readme/DESCRIPTION.md b/support/readme/DESCRIPTION.md
new file mode 100644
index 00000000..0e7e5222
--- /dev/null
+++ b/support/readme/DESCRIPTION.md
@@ -0,0 +1 @@
+Create Task from client Odoo from any menu
diff --git a/support/static/description/index.html b/support/static/description/index.html
new file mode 100644
index 00000000..262e40cc
--- /dev/null
+++ b/support/static/description/index.html
@@ -0,0 +1,409 @@
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
+<head>
+<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
+<meta name="generator" content="Docutils: https://docutils.sourceforge.io/" />
+<title>Support</title>
+<style type="text/css">
+
+/*
+:Author: David Goodger (goodger@python.org)
+:Id: $Id: html4css1.css 9511 2024-01-13 09:50:07Z milde $
+:Copyright: This stylesheet has been placed in the public domain.
+
+Default cascading style sheet for the HTML output of Docutils.
+Despite the name, some widely supported CSS2 features are used.
+
+See https://docutils.sourceforge.io/docs/howto/html-stylesheets.html for how to
+customize this style sheet.
+*/
+
+/* used to remove borders from tables and images */
+.borderless, table.borderless td, table.borderless th {
+  border: 0 }
+
+table.borderless td, table.borderless th {
+  /* Override padding for "table.docutils td" with "! important".
+     The right padding separates the table cells. */
+  padding: 0 0.5em 0 0 ! important }
+
+.first {
+  /* Override more specific margin styles with "! important". */
+  margin-top: 0 ! important }
+
+.last, .with-subtitle {
+  margin-bottom: 0 ! important }
+
+.hidden {
+  display: none }
+
+.subscript {
+  vertical-align: sub;
+  font-size: smaller }
+
+.superscript {
+  vertical-align: super;
+  font-size: smaller }
+
+a.toc-backref {
+  text-decoration: none ;
+  color: black }
+
+blockquote.epigraph {
+  margin: 2em 5em ; }
+
+dl.docutils dd {
+  margin-bottom: 0.5em }
+
+object[type="image/svg+xml"], object[type="application/x-shockwave-flash"] {
+  overflow: hidden;
+}
+
+/* Uncomment (and remove this text!) to get bold-faced definition list terms
+dl.docutils dt {
+  font-weight: bold }
+*/
+
+div.abstract {
+  margin: 2em 5em }
+
+div.abstract p.topic-title {
+  font-weight: bold ;
+  text-align: center }
+
+div.admonition, div.attention, div.caution, div.danger, div.error,
+div.hint, div.important, div.note, div.tip, div.warning {
+  margin: 2em ;
+  border: medium outset ;
+  padding: 1em }
+
+div.admonition p.admonition-title, div.hint p.admonition-title,
+div.important p.admonition-title, div.note p.admonition-title,
+div.tip p.admonition-title {
+  font-weight: bold ;
+  font-family: sans-serif }
+
+div.attention p.admonition-title, div.caution p.admonition-title,
+div.danger p.admonition-title, div.error p.admonition-title,
+div.warning p.admonition-title, .code .error {
+  color: red ;
+  font-weight: bold ;
+  font-family: sans-serif }
+
+/* Uncomment (and remove this text!) to get reduced vertical space in
+   compound paragraphs.
+div.compound .compound-first, div.compound .compound-middle {
+  margin-bottom: 0.5em }
+
+div.compound .compound-last, div.compound .compound-middle {
+  margin-top: 0.5em }
+*/
+
+div.dedication {
+  margin: 2em 5em ;
+  text-align: center ;
+  font-style: italic }
+
+div.dedication p.topic-title {
+  font-weight: bold ;
+  font-style: normal }
+
+div.figure {
+  margin-left: 2em ;
+  margin-right: 2em }
+
+div.footer, div.header {
+  clear: both;
+  font-size: smaller }
+
+div.line-block {
+  display: block ;
+  margin-top: 1em ;
+  margin-bottom: 1em }
+
+div.line-block div.line-block {
+  margin-top: 0 ;
+  margin-bottom: 0 ;
+  margin-left: 1.5em }
+
+div.sidebar {
+  margin: 0 0 0.5em 1em ;
+  border: medium outset ;
+  padding: 1em ;
+  background-color: #ffffee ;
+  width: 40% ;
+  float: right ;
+  clear: right }
+
+div.sidebar p.rubric {
+  font-family: sans-serif ;
+  font-size: medium }
+
+div.system-messages {
+  margin: 5em }
+
+div.system-messages h1 {
+  color: red }
+
+div.system-message {
+  border: medium outset ;
+  padding: 1em }
+
+div.system-message p.system-message-title {
+  color: red ;
+  font-weight: bold }
+
+div.topic {
+  margin: 2em }
+
+h1.section-subtitle, h2.section-subtitle, h3.section-subtitle,
+h4.section-subtitle, h5.section-subtitle, h6.section-subtitle {
+  margin-top: 0.4em }
+
+h1.title {
+  text-align: center }
+
+h2.subtitle {
+  text-align: center }
+
+hr.docutils {
+  width: 75% }
+
+img.align-left, .figure.align-left, object.align-left, table.align-left {
+  clear: left ;
+  float: left ;
+  margin-right: 1em }
+
+img.align-right, .figure.align-right, object.align-right, table.align-right {
+  clear: right ;
+  float: right ;
+  margin-left: 1em }
+
+img.align-center, .figure.align-center, object.align-center {
+  display: block;
+  margin-left: auto;
+  margin-right: auto;
+}
+
+table.align-center {
+  margin-left: auto;
+  margin-right: auto;
+}
+
+.align-left {
+  text-align: left }
+
+.align-center {
+  clear: both ;
+  text-align: center }
+
+.align-right {
+  text-align: right }
+
+/* reset inner alignment in figures */
+div.align-right {
+  text-align: inherit }
+
+/* div.align-center * { */
+/*   text-align: left } */
+
+.align-top    {
+  vertical-align: top }
+
+.align-middle {
+  vertical-align: middle }
+
+.align-bottom {
+  vertical-align: bottom }
+
+ol.simple, ul.simple {
+  margin-bottom: 1em }
+
+ol.arabic {
+  list-style: decimal }
+
+ol.loweralpha {
+  list-style: lower-alpha }
+
+ol.upperalpha {
+  list-style: upper-alpha }
+
+ol.lowerroman {
+  list-style: lower-roman }
+
+ol.upperroman {
+  list-style: upper-roman }
+
+p.attribution {
+  text-align: right ;
+  margin-left: 50% }
+
+p.caption {
+  font-style: italic }
+
+p.credits {
+  font-style: italic ;
+  font-size: smaller }
+
+p.label {
+  white-space: nowrap }
+
+p.rubric {
+  font-weight: bold ;
+  font-size: larger ;
+  color: maroon ;
+  text-align: center }
+
+p.sidebar-title {
+  font-family: sans-serif ;
+  font-weight: bold ;
+  font-size: larger }
+
+p.sidebar-subtitle {
+  font-family: sans-serif ;
+  font-weight: bold }
+
+p.topic-title {
+  font-weight: bold }
+
+pre.address {
+  margin-bottom: 0 ;
+  margin-top: 0 ;
+  font: inherit }
+
+pre.literal-block, pre.doctest-block, pre.math, pre.code {
+  margin-left: 2em ;
+  margin-right: 2em }
+
+pre.code .ln { color: gray; } /* line numbers */
+pre.code, code { background-color: #eeeeee }
+pre.code .comment, code .comment { color: #5C6576 }
+pre.code .keyword, code .keyword { color: #3B0D06; font-weight: bold }
+pre.code .literal.string, code .literal.string { color: #0C5404 }
+pre.code .name.builtin, code .name.builtin { color: #352B84 }
+pre.code .deleted, code .deleted { background-color: #DEB0A1}
+pre.code .inserted, code .inserted { background-color: #A3D289}
+
+span.classifier {
+  font-family: sans-serif ;
+  font-style: oblique }
+
+span.classifier-delimiter {
+  font-family: sans-serif ;
+  font-weight: bold }
+
+span.interpreted {
+  font-family: sans-serif }
+
+span.option {
+  white-space: nowrap }
+
+span.pre {
+  white-space: pre }
+
+span.problematic, pre.problematic {
+  color: red }
+
+span.section-subtitle {
+  /* font-size relative to parent (h1..h6 element) */
+  font-size: 80% }
+
+table.citation {
+  border-left: solid 1px gray;
+  margin-left: 1px }
+
+table.docinfo {
+  margin: 2em 4em }
+
+table.docutils {
+  margin-top: 0.5em ;
+  margin-bottom: 0.5em }
+
+table.footnote {
+  border-left: solid 1px black;
+  margin-left: 1px }
+
+table.docutils td, table.docutils th,
+table.docinfo td, table.docinfo th {
+  padding-left: 0.5em ;
+  padding-right: 0.5em ;
+  vertical-align: top }
+
+table.docutils th.field-name, table.docinfo th.docinfo-name {
+  font-weight: bold ;
+  text-align: left ;
+  white-space: nowrap ;
+  padding-left: 0 }
+
+/* "booktabs" style (no vertical lines) */
+table.docutils.booktabs {
+  border: 0px;
+  border-top: 2px solid;
+  border-bottom: 2px solid;
+  border-collapse: collapse;
+}
+table.docutils.booktabs * {
+  border: 0px;
+}
+table.docutils.booktabs th {
+  border-bottom: thin solid;
+  text-align: left;
+}
+
+h1 tt.docutils, h2 tt.docutils, h3 tt.docutils,
+h4 tt.docutils, h5 tt.docutils, h6 tt.docutils {
+  font-size: 100% }
+
+ul.auto-toc {
+  list-style-type: none }
+
+</style>
+</head>
+<body>
+<div class="document" id="support">
+<h1 class="title">Support</h1>
+
+<!-- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+!! This file is generated by oca-gen-addon-readme !!
+!! changes will be overwritten.                   !!
+!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+!! source digest: sha256:855fe761de693eead0e3c0b2089a90e99dc1deda377363bb8cc8daddb76f2668
+!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -->
+<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/Akretion/support/tree/18.0/support"><img alt="Akretion/support" src="https://img.shields.io/badge/github-Akretion%2Fsupport-lightgray.png?logo=github" /></a></p>
+<p>Create Task from client Odoo from any menu</p>
+<p><strong>Table of contents</strong></p>
+<div class="contents local topic" id="contents">
+<ul class="simple">
+<li><a class="reference internal" href="#bug-tracker" id="toc-entry-1">Bug Tracker</a></li>
+<li><a class="reference internal" href="#credits" id="toc-entry-2">Credits</a><ul>
+<li><a class="reference internal" href="#authors" id="toc-entry-3">Authors</a></li>
+<li><a class="reference internal" href="#maintainers" id="toc-entry-4">Maintainers</a></li>
+</ul>
+</li>
+</ul>
+</div>
+<div class="section" id="bug-tracker">
+<h1><a class="toc-backref" href="#toc-entry-1">Bug Tracker</a></h1>
+<p>Bugs are tracked on <a class="reference external" href="https://github.com/Akretion/support/issues">GitHub Issues</a>.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+<a class="reference external" href="https://github.com/Akretion/support/issues/new?body=module:%20support%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
+<p>Do not contact contributors directly about support or help with technical issues.</p>
+</div>
+<div class="section" id="credits">
+<h1><a class="toc-backref" href="#toc-entry-2">Credits</a></h1>
+<div class="section" id="authors">
+<h2><a class="toc-backref" href="#toc-entry-3">Authors</a></h2>
+<ul class="simple">
+<li>Akretion</li>
+</ul>
+</div>
+<div class="section" id="maintainers">
+<h2><a class="toc-backref" href="#toc-entry-4">Maintainers</a></h2>
+<p>This module is part of the <a class="reference external" href="https://github.com/Akretion/support/tree/18.0/support">Akretion/support</a> project on GitHub.</p>
+<p>You are welcome to contribute.</p>
+</div>
+</div>
+</div>
+</body>
+</html>

From 5f431420a6d72575b339f532f11378207cc3c822 Mon Sep 17 00:00:00 2001
From: David Beal <david.beal@akretion.com>
Date: Tue, 14 Oct 2025 16:53:09 +0200
Subject: [PATCH 10/14] support: switch name_get to display_name

---
 support/models/cross_connect_server.py | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/support/models/cross_connect_server.py b/support/models/cross_connect_server.py
index b88b82d7..cae7838a 100644
--- a/support/models/cross_connect_server.py
+++ b/support/models/cross_connect_server.py
@@ -30,7 +30,7 @@ def redirect_to_support(self):
         )
         if res_model and res_id:
             record = self.env[res_model].browse(res_id)
-            params["origin_name"] = record.name_get()[0][1]
+            params["origin_name"] = record.display_name
 
             url_params = {
                 "view_type": "form",

From b18f431e408a4e1880002896d698a6d00889b59d Mon Sep 17 00:00:00 2001
From: Florian Mounier <paradoxxx.zero@gmail.com>
Date: Tue, 9 Dec 2025 12:09:49 +0100
Subject: [PATCH 11/14] [IMP] support: Work with params and not server
 redirect_url

---
 support/models/cross_connect_server.py | 27 +++-----------------------
 1 file changed, 3 insertions(+), 24 deletions(-)

diff --git a/support/models/cross_connect_server.py b/support/models/cross_connect_server.py
index cae7838a..62b4ce6e 100644
--- a/support/models/cross_connect_server.py
+++ b/support/models/cross_connect_server.py
@@ -1,12 +1,10 @@
 # Copyright 2025 Akretion (http://www.akretion.com).
 # @author Florian Mounier <florian.mounier@akretion.com>
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
-import re
-from urllib.parse import urlencode, urlparse
 
-from odoo import api, models
+from urllib.parse import urlencode
 
-AKRETION_EMAILS_RE = re.compile(r"^(.*@akretion\.com(\.br)?)$")
+from odoo import api, models
 
 
 class CrossConnectServer(models.Model):
@@ -53,27 +51,8 @@ def redirect_to_support(self):
 
             params["origin_url"] += f"/web#{urlencode(url_params)}"
 
-        redirect_params = {
-            "action": "project_customer_access.action_view_all_task",
-            "view_type": "form",
-            **{
-                f"project.task_default_{field}": value
-                for field, value in params.items()
-            },
-        }
-
-        final_params = {"redirect_url": f"/web#{urlencode(redirect_params)}"}
-        url += "?" + urlencode(final_params)
+        url += "?" + urlencode(params)
 
-        # Akretion users specific case
-        if self.env.user.email and AKRETION_EMAILS_RE.match(self.env.user.email):
-            redirect_params["action"] = "project.action_view_task"
-            server_url = urlparse(server.server_url)
-            server_url = server_url._replace(
-                path="/web",
-                fragment=urlencode(redirect_params),
-            )
-            url = server_url.geturl()
         return {
             "type": "ir.actions.act_url",
             "url": url,

From 7726e4662cb19787275bb3f5040e07a0a9204f08 Mon Sep 17 00:00:00 2001
From: Florian da Costa <florian.dacosta@akretion.com>
Date: Fri, 16 Jan 2026 12:23:08 +0100
Subject: [PATCH 12/14] [IMP] Add explicit new intent in client support ticket
 creation

---
 support/models/cross_connect_server.py | 1 +
 1 file changed, 1 insertion(+)

diff --git a/support/models/cross_connect_server.py b/support/models/cross_connect_server.py
index 62b4ce6e..79894b45 100644
--- a/support/models/cross_connect_server.py
+++ b/support/models/cross_connect_server.py
@@ -28,6 +28,7 @@ def redirect_to_support(self):
         )
         if res_model and res_id:
             record = self.env[res_model].browse(res_id)
+            params["intent"] = "new"
             params["origin_name"] = record.display_name
 
             url_params = {

From 900d5290190ac7d7d6637981d268020645e04446 Mon Sep 17 00:00:00 2001
From: Akretion Git Bot <cabot@akretion.com>
Date: Fri, 6 Mar 2026 13:29:59 +0000
Subject: [PATCH 13/14] [ADD] icon.png

---
 support/static/description/icon.png | Bin 0 -> 10254 bytes
 1 file changed, 0 insertions(+), 0 deletions(-)
 create mode 100644 support/static/description/icon.png

diff --git a/support/static/description/icon.png b/support/static/description/icon.png
new file mode 100644
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literal 0
HcmV?d00001


From bd5cf6fdad0e862f37d347438ac90f5607d3aa92 Mon Sep 17 00:00:00 2001
From: Florian da Costa <florian.dacosta@akretion.com>
Date: Mon, 29 Jun 2026 10:28:42 +0200
Subject: [PATCH 14/14] [MIG] Migrate support to 19

---
 support/README.rst                    | 12 ++++++++----
 support/__manifest__.py               |  2 +-
 support/data/ir_actions_server.xml    |  2 +-
 support/models/ir_actions.py          |  2 +-
 support/static/description/index.html | 26 ++++++++++++++++----------
 5 files changed, 27 insertions(+), 17 deletions(-)

diff --git a/support/README.rst b/support/README.rst
index 5d8ebc6e..bf0ce36a 100644
--- a/support/README.rst
+++ b/support/README.rst
@@ -1,3 +1,7 @@
+.. image:: https://odoo-community.org/readme-banner-image
+   :target: https://odoo-community.org/get-involved?utm_source=readme
+   :alt: Odoo Community Association
+
 =======
 Support
 =======
@@ -13,11 +17,11 @@ Support
 .. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
     :target: https://odoo-community.org/page/development-status
     :alt: Beta
-.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
     :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
     :alt: License: AGPL-3
 .. |badge3| image:: https://img.shields.io/badge/github-Akretion%2Fsupport-lightgray.png?logo=github
-    :target: https://github.com/Akretion/support/tree/18.0/support
+    :target: https://github.com/Akretion/support/tree/19.0/support
     :alt: Akretion/support
 
 |badge1| |badge2| |badge3|
@@ -35,7 +39,7 @@ Bug Tracker
 Bugs are tracked on `GitHub Issues <https://github.com/Akretion/support/issues>`_.
 In case of trouble, please check there if your issue has already been reported.
 If you spotted it first, help us to smash it by providing a detailed and welcomed
-`feedback <https://github.com/Akretion/support/issues/new?body=module:%20support%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+`feedback <https://github.com/Akretion/support/issues/new?body=module:%20support%0Aversion:%2019.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
 
 Do not contact contributors directly about support or help with technical issues.
 
@@ -50,6 +54,6 @@ Authors
 Maintainers
 -----------
 
-This module is part of the `Akretion/support <https://github.com/Akretion/support/tree/18.0/support>`_ project on GitHub.
+This module is part of the `Akretion/support <https://github.com/Akretion/support/tree/19.0/support>`_ project on GitHub.
 
 You are welcome to contribute.
diff --git a/support/__manifest__.py b/support/__manifest__.py
index e4942e3a..7b640287 100644
--- a/support/__manifest__.py
+++ b/support/__manifest__.py
@@ -5,7 +5,7 @@
 {
     "name": "Support",
     "summary": "Provide cross connect support integration",
-    "version": "18.0.1.0.0",
+    "version": "19.0.1.0.0",
     "license": "AGPL-3",
     "author": "Akretion",
     "website": "https://github.com/akretion/support",
diff --git a/support/data/ir_actions_server.xml b/support/data/ir_actions_server.xml
index a75863a3..7c66e875 100644
--- a/support/data/ir_actions_server.xml
+++ b/support/data/ir_actions_server.xml
@@ -8,7 +8,7 @@
     <record id="cross_connect_support" model="ir.actions.server">
         <field name="name">Créer un ticket support</field>
         <field name="model_id" ref="cross_connect_client.model_cross_connect_server" />
-        <field name="groups_id" eval="[(4, ref('base.group_user'))]" />
+        <field name="group_ids" eval="[(4, ref('base.group_user'))]" />
         <field name="state">code</field>
         <field name="code">action = model.redirect_to_support()</field>
     </record>
diff --git a/support/models/ir_actions.py b/support/models/ir_actions.py
index d394b0b4..c65e39fb 100644
--- a/support/models/ir_actions.py
+++ b/support/models/ir_actions.py
@@ -16,7 +16,7 @@ def get_bindings(self, model_name):
             self.sudo().env.ref("support.support_server", raise_if_not_found=False)
             or self.env["cross.connect.server"].sudo()
         )
-        support_groups = self.env.user.groups_id & support_server.group_ids
+        support_groups = self.env.user.group_ids & support_server.group_ids
         if support_groups:
             action_id = "support.cross_connect_support"
             if "action" in res:
diff --git a/support/static/description/index.html b/support/static/description/index.html
index 262e40cc..f783909f 100644
--- a/support/static/description/index.html
+++ b/support/static/description/index.html
@@ -3,7 +3,7 @@
 <head>
 <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
 <meta name="generator" content="Docutils: https://docutils.sourceforge.io/" />
-<title>Support</title>
+<title>README.rst</title>
 <style type="text/css">
 
 /*
@@ -360,16 +360,21 @@
 </style>
 </head>
 <body>
-<div class="document" id="support">
-<h1 class="title">Support</h1>
+<div class="document">
 
+
+<a class="reference external image-reference" href="https://odoo-community.org/get-involved?utm_source=readme">
+<img alt="Odoo Community Association" src="https://odoo-community.org/readme-banner-image" />
+</a>
+<div class="section" id="support">
+<h1>Support</h1>
 <!-- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 !! This file is generated by oca-gen-addon-readme !!
 !! changes will be overwritten.                   !!
 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 !! source digest: sha256:855fe761de693eead0e3c0b2089a90e99dc1deda377363bb8cc8daddb76f2668
 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -->
-<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/Akretion/support/tree/18.0/support"><img alt="Akretion/support" src="https://img.shields.io/badge/github-Akretion%2Fsupport-lightgray.png?logo=github" /></a></p>
+<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/license-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/Akretion/support/tree/19.0/support"><img alt="Akretion/support" src="https://img.shields.io/badge/github-Akretion%2Fsupport-lightgray.png?logo=github" /></a></p>
 <p>Create Task from client Odoo from any menu</p>
 <p><strong>Table of contents</strong></p>
 <div class="contents local topic" id="contents">
@@ -383,27 +388,28 @@ <h1 class="title">Support</h1>
 </ul>
 </div>
 <div class="section" id="bug-tracker">
-<h1><a class="toc-backref" href="#toc-entry-1">Bug Tracker</a></h1>
+<h2><a class="toc-backref" href="#toc-entry-1">Bug Tracker</a></h2>
 <p>Bugs are tracked on <a class="reference external" href="https://github.com/Akretion/support/issues">GitHub Issues</a>.
 In case of trouble, please check there if your issue has already been reported.
 If you spotted it first, help us to smash it by providing a detailed and welcomed
-<a class="reference external" href="https://github.com/Akretion/support/issues/new?body=module:%20support%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
+<a class="reference external" href="https://github.com/Akretion/support/issues/new?body=module:%20support%0Aversion:%2019.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
 <p>Do not contact contributors directly about support or help with technical issues.</p>
 </div>
 <div class="section" id="credits">
-<h1><a class="toc-backref" href="#toc-entry-2">Credits</a></h1>
+<h2><a class="toc-backref" href="#toc-entry-2">Credits</a></h2>
 <div class="section" id="authors">
-<h2><a class="toc-backref" href="#toc-entry-3">Authors</a></h2>
+<h3><a class="toc-backref" href="#toc-entry-3">Authors</a></h3>
 <ul class="simple">
 <li>Akretion</li>
 </ul>
 </div>
 <div class="section" id="maintainers">
-<h2><a class="toc-backref" href="#toc-entry-4">Maintainers</a></h2>
-<p>This module is part of the <a class="reference external" href="https://github.com/Akretion/support/tree/18.0/support">Akretion/support</a> project on GitHub.</p>
+<h3><a class="toc-backref" href="#toc-entry-4">Maintainers</a></h3>
+<p>This module is part of the <a class="reference external" href="https://github.com/Akretion/support/tree/19.0/support">Akretion/support</a> project on GitHub.</p>
 <p>You are welcome to contribute.</p>
 </div>
 </div>
 </div>
+</div>
 </body>
 </html>